Keppel
(3 months)
Supported Keppelโs internal Business Process Re-engineering (BPR) efforts.
Overview
Worked with the Technology & Innovation team to optimise internal workflows across departments, including claims processing and overseas office operations, through design thinking and automation.
Key Contributions
- Facilitated user workshops to map workflows and uncover pain points, laying the groundwork for BPR initiatives.
- Proposed improvements using digital automation tools to reduce manual tasks and enhance system robustness.
- Conducted industry research on trends in energy, sustainability, urban development, and maritime to inform future innovation strategies.
Outcomes
- Successfully transitioned BPR projects to technical teams, leading to the automation of staff transport and mobile claims processing.
- Initiated early-stage discussions with external clients for investments and partnerships.